Terms of Service

Effective Date: Tuesday, September 16, 2025
Last Updated: Tuesday, September 16, 2025

1. AGREEMENT TO TERMS

By accessing, using, or purchasing services from Cloud Wide Tech Care Group (“Company,” “we,” “us,” or “our”), you (“Customer,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). These Terms are legally binding whether accepted electronically or in writing, in accordance with Nevada Electronic Transactions Act (NRS Chapter 719).

If you do not agree to these Terms, you must not use our services.

Company Information:
Cloud Wide Group PTY LIMITED
Registered Address: 3 Alex Ave, Schofields NSW 2762, Australia
Phone: +1 725-274-9878
Email: info@cloudwidetechcare.com
Website: www.cloudwidetechcare.com

2. SERVICE DESCRIPTION

2.1 Services Offered: Cloud Wide Tech Care provides technology support services including but not limited to:

Remote computer assistance and troubleshooting
On-site technical support visits
Cybersecurity protection and monitoring
Software installation and configuration
Digital communication setup and training
Equipment leasing (specific plans)

2.2 Service Availability:

Standard support: Monday-Friday, 9:00 AM – 5:00 PM (PST)
Emergency services: Available 24/7 for qualifying plans as specified
Service interruptions for maintenance will be communicated in advance when possible

2.3 Geographic Limitations: Services are available within 50 miles of Las Vegas, Nevada. Remote services may be available outside this area at our discretion.

3. ACCOUNT REGISTRATION AND ELIGIBILITY

3.1 Eligibility: You must be at least 18 years old and legally capable of entering into contracts under Nevada law. Services are intended for personal, non-commercial use.

3.2 Account Information: You agree to provide accurate, current, and complete information during registration and to update such information to maintain its accuracy.

3.3 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. PRICING AND PAYMENT TERMS

4.1 Service Plans and Pricing: Current pricing is as published on our website and marketing materials. Prices are subject to change with 30 days’ written notice to existing customers.

4.2 Payment Terms:

Monthly plans: Payment due on the same calendar day each month
Annual plans: Payment due upon renewal date
Late payment fee: $25 after 15 days past due
Returned payment fee: $35 per occurrence

4.3 Automatic Renewal: Services automatically renew unless cancelled according to our cancellation policy. You authorize us to charge your designated payment method for renewal fees.

4.4 Taxes: All prices are exclusive of applicable federal, state, and local taxes, which will be added to your bill as required by law.

5. REMOTE ACCESS AND TECHNICAL SERVICES

5.1 Remote Access Consent: By using our services, you expressly consent to our technicians remotely accessing your computer and devices for support purposes. Remote access sessions are:

Initiated only with your knowledge and permission
Conducted using encrypted, secure connections
Limited to the scope of requested assistance
Terminated immediately upon your request

5.2 Data and Privacy Protection:

We do not access personal files unrelated to technical support
All remote sessions may be logged for quality and security purposes
We comply with Nevada privacy laws (NRS 603A) regarding personal information handling
Your personal data is never sold or shared with third parties for marketing purposes

5.3 Customer Responsibilities: You agree to:

Backup important data before receiving services
Provide accurate information about technical issues
Maintain reasonable security practices
Notify us immediately of any security concerns

6. EQUIPMENT AND SOFTWARE

6.1 Customer-Owned Equipment:

You retain full ownership of your personal computers and devices
We are not liable for hardware failures or data loss
You grant us permission to install necessary support software

6.2 Leased Equipment (Guardian Keeper Plan):

Equipment remains our property until purchase option exercised
Monthly lease payments do not apply toward ownership
Return required within 30 days of service termination
Damage or loss charges apply as specified in your service agreement

6.3 Software Licensing:

Security software licenses included in service fees
Third-party software purchases require separate payment and agreement
Software licenses terminate upon service cancellation

7. CANCELLATION AND TERMINATION

7.1 Cancellation by Customer:

Month-to-month plans: 30 days’ written notice required
Annual commitment plans: Early termination fees apply as specified in our Refund Policy
Cancellation effective at end of current billing period unless otherwise specified

7.2 Termination by Company: We may terminate services immediately for:

Non-payment after 30 days past due
Violation of these Terms
Abusive behavior toward our staff
Illegal use of our services
Customer location outside our service area

7.3 Effect of Termination: Upon termination:

Access to support services ceases immediately
Leased equipment must be returned
Outstanding balances become immediately due
Data backup is customer’s responsibility

8. LIMITATION OF LIABILITY AND WARRANTIES

8.1 Service Warranty: We warrant that our services will be performed in a professional manner consistent with industry standards. This warranty is limited to re-performance of defective services.

8.2 DISCLAIMER: EXCEPT AS EXPRESSLY STATED, ALL SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

8.3 Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY NEVADA LAW:

Our total liability is limited to the amount paid for services in the 12 months preceding any claim
We are not liable for indirect, incidental, or consequential damages
We are not responsible for data loss, business interruption, or loss of profits

8.4 Customer Indemnification: You agree to indemnify and hold us harmless from claims arising from your use of our services, violation of these Terms, or infringement of third-party rights.

9. PRIVACY AND DATA PROTECTION

9.1 Personal Information Handling: We collect and process personal information in accordance with Nevada privacy laws and our Privacy Policy, which is incorporated by reference.

9.2 Data Security: We implement reasonable security measures to protect your personal information, but cannot guarantee absolute security.

9.3 Data Retention: We retain customer data as long as necessary to provide services and comply with legal obligations. Data deletion available upon request after account closure.

10. INTELLECTUAL PROPERTY

10.1 Company Property: All proprietary software, documentation, and materials provided by us remain our intellectual property.

10.2 Customer Content: You retain ownership of your personal data and content. You grant us a limited license to access such content solely for providing contracted services.

11. DISPUTE RESOLUTION

11.1 Governing Law: These Terms are governed by Nevada state law without regard to conflict of law principles.

11.2 Dispute Resolution Process:

Informal Resolution: Disputes must first be addressed through our customer service process
Mediation: If informal resolution fails, disputes may be submitted to binding mediation
Arbitration: Claims over $1,000 may be subject to binding arbitration under American Arbitration Association rules
Small Claims Court: Either party may pursue claims under $10,000 in small claims court

11.3 Jurisdiction: Any legal proceedings must be brought in the state or federal courts of Clark County, Nevada.

12. ELECTRONIC COMMUNICATIONS AND SIGNATURES

12.1 Electronic Consent: You consent to receive communications electronically and agree that electronic signatures are legally binding under Nevada and federal electronic signature laws.

12.2 Communication Methods: We may communicate with you via email, text message, phone calls, or postal mail. You agree to maintain current contact information.

13. MISCELLANEOUS PROVISIONS

13.1 Entire Agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between parties.

13.2 Modification: We may modify these Terms with 30 days’ written notice. Continued use of services constitutes acceptance of modified Terms.

13.3 Severability: If any provision is found unenforceable, the remaining provisions remain in full force and effect.

13.4 Assignment: You may not assign your rights under these Terms. We may assign our rights and obligations with reasonable notice.

13.5 Waiver: Our failure to enforce any provision does not constitute a waiver of future enforcement.

13.6 Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

14. SENIOR-SPECIFIC PROTECTIONS

14.1 Clear Communication: We commit to explaining all terms in plain language and ensuring customer understanding before service commencement.

14.2 Family Involvement: With customer consent, we may communicate with designated family members regarding service issues or billing matters.

14.3 Fraud Protection: We provide additional protections against technical support scams and will never request payment through gift cards or wire transfers.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

CLOUD WIDE GROUP PTY LIMITED
Registered Address: 3 Alex Ave, Schofields NSW 2762, Australia
Phone: +1 725-274-9878
Email: info@cloudwidetechcare.com
Website: www.cloudwidetechcare.com