Cloud Wide Tech Care is a service of Cloud Wide Group LLC
1. Agreement and Acceptance
By accessing, using, or purchasing services offered under an applicable Service Plan from Cloud Wide Tech Care (“Company,” “Cloud Wide Group LLC,” “we,” or “us”), the individual, entity, or entity affiliate (“Customer,” or “you”) agrees to be bound by these Terms. These Terms and Conditions govern the delivery of support services under the applicable Service Plan. These Terms are legally binding whether accepted electronically or in writing, in accordance with the Nevada Electronic Transactions Act (NRS Chapter 719). A Service Plan will be effective when Cloud Wide Group LLC accepts the Customer’s registration (“Effective Date”).
2. Service Eligibility and Exclusion of Commercial Use
The Support Services provided by Cloud Wide Tech Care (Cloud Wide Group LLC) are strictly for personal, non-commercial home use only and are expressly unsuitable for business activities.
2.1 Intended Customer Base (Senior Home Users): Cloud Wide Tech Care (Cloud Wide Group LLC) provides personalized tech care that is designed to promote independence, confidence and connection with friends and family, giving the Customer more time to do the things they enjoy.
2.2 Non-Commercial Limitation: Services are intended for personal home use, non-commercial use only. Support Services are provided for the internal use of the Customer only, and any unauthorized distribution of the Support Services will be grounds for immediate termination of these Terms and Conditions.
2.3 Business and Infrastructure Exclusions: Cloud Wide Group LLC will not provide Support Services relating to typical business or enterprise issues, including problems or issues arising out of or from:
• The use of a Supported Product as a server-based application.
• Issues relating to infrastructure design, budgeting, network configuration, programming, compiling, debugging, or other issues not within the scope of the Support Services described under a Service Plan.
• The misuse or abuse of Support Services for tasks that are reasonably within your own capability to resolve, such as basic troubleshooting, referring to easily accessible help documentation, or routine device maintenance.
• The Support Services are not intended or suitable for use in connection with high risk activities or functions, including, without limitation, the operation of nuclear facilities, air traffic control machines, or life support.
2.4 Senior-Specific Protections: Cloud Wide Group LLC commits to explaining all terms in plain language and ensuring customer understanding before service commencement. With customer consent, the Company may communicate with designated family members regarding service issues or billing matters. Cloud Wide Group LLC also provides additional protections against technical support scams and will never request payment through gift cards or wire transfers.
3. Service Scope and Delivery
3.1 Services Offered: Cloud Wide Tech Care provides technology support services including, but not limited to, remote home computer (no business) assistance and troubleshooting, on-site technical support visits, cybersecurity protection and monitoring, software installation and configuration, digital communication setup and training, and equipment leasing (specific plans).
3.2 Support Incidents: A “Support Incident” is a specific, discrete problem whose origin can be isolated to a single cause. Cloud Wide Group LLC will make reasonable efforts to resolve a Support Incident but does not guarantee resolution. Under a Service Plan with a limited number of Support Incidents, each new Support Incident contact made by Customer will decrease the remaining number of eligible incidents.
3.3 Availability and Geography: Standard support hours are Monday–Friday, 9:00 AM – 5:00 PM (PST). Emergency services may be available 24/7 for qualifying plans as specified. Services are generally available within 50 miles of Las Vegas, Nevada, though remote services may be offered outside this area at Cloud Wide Group LLC discretion.
4. Customer Responsibilities and Access
4.1 Cooperation and Technical Contacts: The Customer must register the Service Plan and cooperate with Cloud Wide Group LLC by providing information necessary to assist in diagnosing an issue. If the Customer is not an individual, Support Services are provided to designated Technical Contact(s), who serve as the sole liaisons.
4.2 Data Backup and Security: The Customer is solely responsible for maintaining and implementing a complete and tested data backup and verified disaster recovery plan. The Customer is also responsible for any and all restoration or reconstruction of lost or altered files, data, or programs. The Customer is solely responsible for the security of confidential, proprietary, or classified information.
4.3 Remote Access and Communication Consent:
The Customer gives express consent to allow technicians to remotely access their computer and devices for support purposes. Screen sharing indicates permission for Cloud Wide Group LLC to provide Support Services in this way, and the Customer can terminate the screen sharing at any time. The Customer agrees to transfer control, including virtual control, of their machines to Cloud Wide Group LLC at their own risk.
4.4 Call-to-Action (CTA) Opt-in / Opt-out SMS/WhatsApp
Consent to Receive Technical Updates via SMS/WhatsApp
During the purchase of your subscription and onboarding you are acknowledging and providing your consent for Cloud Wide Tech Care to send you messages.
By providing your mobile number and texting YES to +1 (702) 500-1353 and +1 (865) 328-4511, you are opting in to receive SMS or WhatsApp messages from Cloud Wide Tech Care.
These messages will be limited to responses and updates from our technical group regarding your submitted technical issue. You agree that we will contact you exclusively via SMS or WhatsApp regarding this issue.
You may opt-out at any time by replying STOP. Standard message and data rates may apply.
5. Warranties and Limitation of Liability
5.1 Limited Warranty and Disclaimer: Cloud Wide Group LLC warrants that Support Services will be performed with due diligence and in a professional manner. This warranty is limited to the re-performance of defective services. To the extent permitted by applicable law, all services are provided “AS IS” without warranty of any kind. Cloud Wide Group LLC and its licensors specifically disclaim all statutory or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose.
5.2 Limitation of Liability: To the maximum extent permitted by applicable law (including Nevada law), Cloud Wide Group LLC and its licensor’s total liability is limited to the amounts paid by the Customer in the previous twelve (12) months for the Service Plan ordered. In no event is Cloud Wide Group LLC or its licensors liable for indirect, incidental, special, punitive, or consequential damages, including but not limited to damages for lost profits, loss or corruption of data, loss of use, or interruption of business.
5.3 Consumer Protections and Variations: If the Customer is covered by consumer protection laws or regulations in their country of purchase or residence, the benefits conferred by these Terms are in addition to all rights and remedies conveyed by such consumer protection laws. Specific country variations apply, such as:
• In Germany, liability is unrestricted for losses caused intentionally or with gross negligence.
• In Quebec, Canada, the Limitation of Liability section is not applicable to residents.
• For consumers in many EU countries, the governing law will be the law of the country of purchase or residence.
6. Termination and Cancellation
6.1 Term: A Service Plan will continue from the Effective Date until the date specified or until all Support Incidents are used, whichever occurs first, unless renewed.
6.2 Termination by Cloud Wide Group LLC: Cloud Wide Group LLC may terminate a Service Plan without cause upon thirty (30) days’ written notice, potentially providing a pro rata refund. Cloud Wide Group may terminate services immediately if Customer fails to comply with these Terms, violates a software license, commits non-payment after 30 days past due, engages in abusive behavior toward staff, uses services illegally, or is located outside the service area.
6.3 Customer Cancellation: Provided no Support Services have been received, the Customer may cancel a Service Plan for any reason within thirty (30) days of the Service Plan’s purchase date or Effective Date (whichever is later) and receive a full refund of all sums paid. For month-to-month plans, 30 days’ written notice is required. Early termination fees apply to annual commitment plans.
7. Governing Law and Dispute Resolution
7.1 Governing Law: These Terms and Conditions are generally governed by the laws of Delaware of the United States of America, or by Nevada state law without regard to conflict of law principles.
7.2 Consumer Governing Law: If the Customer is a consumer, these Terms and Conditions are governed by the laws of the country of purchase or, if different, the country of residence, and the courts of those respective countries will have jurisdiction over the matter.
7.3 Dispute Resolution: Disputes must first be addressed through informal resolution via customer service. Claims over $1,000 may be subject to binding arbitration under American Arbitration Association rules. Legal proceedings generally must be brought in the state or federal courts of Clark County, Nevada. Cloud Wide Group LLC is generally not required and does not intend to engage in out-of-court online dispute resolution pursuant to EU regulations.
This policy is effective as of October 2nd 2025. Cloud Wide Group LLC reserves the right to amend this policy at any time.
Cloud Wide Tech Care is a service of Cloud Wide Group LLC
Downtown Summerlin
1980 Festival Plaza Drive
Suite 300
Las Vegas, NV 89135
Phone: +1 725-274-9878
Email: info@cloudwidegroup.com
Website: cloudwidegroup.com
Website: cloudwidetechcare.com
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM (Pacific Time)
