Last Updated: October 13, 2025

    Who we are

    The services provided through this website are operated by Cloud Wide Tech Care, a brand wholly owned by Cloud Wide Group.

        • Website Address: https://cloudwidetechcare.com

        • Company/Organization: Cloud Wide Group LLC (Owner of Cloud Wide Tech Care)

        • Registered Address: 7320 S Rainbow Blvd Ste 102 PMB 130, Las Vegas, NV 89139

        • Customer Support Phone:  +1 (702) 500-1353

      WE TAKE YOUR DATE SERIOUSLY.

      Call-to-Action (CTA) Opt-in / Opt-out
      Consent to Receive Technical Updates via SMS/WhatsApp

      During the purchase of your subscription and onboarding you are acknowledging  and providing your consent for Cloud Wide Tech Care to send you messages. 

      By providing your mobile number and texting YES to +1 (702) 500-1353 and +1 (865) 328-4511, you are opting in to receive SMS or WhatsApp messages from Cloud Wide Tech Care.

      These messages will be limited to responses and updates from our technical group regarding your submitted technical issue. You agree that we will contact you exclusively via SMS or WhatsApp regarding this issue.

      You may opt-out at any time by replying STOP. Standard message and data rates may apply.

       

      What personal data we collect and why we collect it

       

      We collect personal data to provide technical support services, manage accounts, and maintain security. Our legal basis for collection is either your active consent or to fulfill our contractual obligations to you.

      Category of DataWhy We Collect It (Purpose)Legal Basis
      Contact Data (Name, Email, Mobile Phone Number, Address)To create and manage your account, fulfill service requests, and provide customer support communications. Mobile numbers are collected to send support status updates and 2FA codes.Active Consent/Contractual Obligation
      Transactional Data (Purchase/Subscription Information)To process payments and manage your subscription to our technical support services.Contractual Obligation
      Technical Data (IP Address, Browser, Device Info, Usage)To detect spam and fraud, analyze website performance, and maintain security (e.g., Two-Factor Authentication attempts).Legitimate Interests/Security


      Comments

      When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection. An anonymized hash from your email address may be provided to the Gravatar service.

      Media

      If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS).

      Contact Forms

      We use the FormCraft plugin to manage contact and support requests. When you submit a form, we capture the personal data requested (including your mobile number, if provided). We retain form submissions for six months for customer service, record-keeping, and audit purposes, but we do not use the information submitted through them for marketing purposes.

      Cookies

      We use the following cookies:

          • WooCommerce Cookies: We use WooCommerce, Flexible Subscriptions, and Flexible Product Fields, which set necessary functional cookies to track cart contents, manage subscription sessions, and maintain checkout status.

          • Comment Cookies: If you leave a comment, you may opt-in to saving your name, email, and website in cookies, which last for one year.

          • Login Cookies: Cookies are set to determine if your browser accepts cookies and to save your login information.

        Analytics

        We use Google Analytics to understand how visitors use our site, track traffic sources, and monitor e-commerce performance. Google Analytics collects information such as how often users visit this site, what pages they view, and general geographic location.

            • Opt-Out: Users can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-Out Browser Add-on.

          Who we share your data with

          We do not sell, rent, or trade your personal data for marketing purposes. We share data only with third parties essential for providing our services, as outlined below:

          Payment Providers

          We use the Payment Plugins for Stripe and PayPal WooCommerce to process transactions. When you make a purchase, we share the following information with the respective payment processor (Stripe or PayPal) to complete the transaction and manage subscriptions:

              • Name, Email Address, Billing Address, Shipping Address, and purchase total.

            Mandatory SMS Data Non-Sharing Clause

            Mobile information (including the opt-in data, consent, and mobile phone number provided to Cloud Wide Tech Care) will not be shared, sold, rented, or disclosed with any third parties or affiliates for marketing or promotional purposes.

            How long we retain your data

                • Comments: Comments and their metadata are retained indefinitely.

                • Contact Form Entries: Retained for six months after submission.

                • User Account Data: We store the personal information provided by registered users in their profile. This data is kept as long as the account is active, as needed to provide you with services or 1 year from the day of account suspension/cancellation. (e.g., subscription management via Flexible Subscriptions).

                • Customer Purchase Records: Retained for ten years to comply with financial and regulatory obligations.

              What rights you have over your data

              If you have an account or have left comments, you can request an exported file of the personal data we hold about you. You also have the right to request that we erase any personal data we hold about you, except for any data we are legally, administrative, or security-obliged to keep.

              Where your data is sent

              We transfer and store data using service providers located outside of the European Union (e.g., in the United States). We safeguard data transferred to these third parties through standard contractual clauses and rigorous vendor agreements designed to meet European data protection standards.

              Contact information

              For privacy-specific concerns or to exercise your rights over your data, please contact us at:

              Email: info@cloudwidegroup.com

              Mailing Address:
              Downtown Summerlin
              Suite 300, 1980 Festival Plaza Drive
               Las Vegas, NV 89135 USA

              Additional information

              How we protect your data

              We employ technical and organizational measures to protect your data, including SSL/TLS encryption across our website, Multi-Factor Authentication (2FA) for account logins, regular security updates for plugins (including Jupiter X Core), and staff training in data protection. We rely on the security protocols provided by our payment processors (Stripe and PayPal) to handle sensitive payment information.

              Industry Regulatory Disclosure Requirements (SMS/Text Messaging)

              This section provides final disclosures related to our text messaging program, which is governed by the Telephone Consumer Protection Act (TCPA) and CTIA guidelines:

              Customer Care: Reply HELP for support.

              Consent: By providing your mobile phone number, you consent to receive non-marketing texts regarding your support requests and account. Message frequency varies. Message and data rates may apply.

              Opt-Out: Reply STOP to any message to unsubscribe.